Welcome to Lost Vape’s FAQ. Please feel free to ask questions. We will either respond to you directly or answer your question as a new FAQ entry.

Do you have warranty for your products?

For LOST VAPE DNA products, LOST VAPE offers a SIX-month warranty from the date of purchase.

For LOST VAPE QUEST products, LOST VAPE offers a THREE-month warranty from the date of purchase.

We recommend customers to buy from authorized vendors listed on our official website.

Who should I contact if my devices have quality problems?

If there is any problem with our products, please contact us via email: or direct message via Facebook: @LostVapeLtd

What should I do if the warranty is expire?

Lost Vape are willing to help you repair all of the quality problems of the devices. Please contact the nearby repair center for more details. Please check the list of our repair centers.

Do you update your products regularly?

As the leading advanced personal vaporizer manufacturer, Lost Vape will continue devoted to providing alternatives to tobacco smoking and promoting a healthier lifestyle via its state-of-art and easy-to-use advanced personal vaporizers in the future.

Where should we get the news of the product update?

You can follow our website and our social account: @Lost_Vape(instagram); @LostVapeLtd(Facebook), we will update any information in time on social platforms.

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